In response to the recent introduction of the South East Queensland Bulk Water Concealed Leak Remission Scheme by the Queensland Government, Redland City Council has revised its Concealed Leaks Policy.
The announcement came after Deputy Mayor Julie Talty chaired the General Meeting, endorsing the policy update in line with the government’s August announcement.
For over two decades, Redland City Council has supported eligible residents with its concealed leaks policy, which covers the retail portion of water consumption lost due to hidden leaks.
Council’s remission stands at 80 percent and is 100 percent for eligible pensioners. The newly introduced remission scheme will further alleviate the financial burden by providing a 100 percent credit for eligible pensioners and 70 percent for other eligible customers on the estimated water loss attributed to the state bulk water charge.
Concealed leaks, often underground and undetectable, can lead to significant unexpected water bills, sometimes totalling tens of thousands of dollars. The council’s proactive approach aims to mitigate these costs for residents. The details of the remission claim process through the Queensland Government are currently being finalised.
Redland City Council has made information about concealed leaks, including the updated Concealed Leaks Policy, available on its water supply webpage to assist residents.
