What’s happening?
Redland City Council embarks on a comprehensive, multi-year Digital Transformation Program with a $45 million investment aimed at modernising its systems and services.
In partnership with Queensland-based TechnologyOne Software-as-a-Service (SaaS) company, the Council is implementing the OneCouncil platform to consolidate and simplify business systems, improving both internal operations and external services for residents.
This program also includes innovative solutions like the Bookable Spaces system, which will allow residents 24/7 access to over 100 Council venues for online bookings, and a Request Management system designed to streamline service requests and enhance customer interactions.
Council Chief Executive Officer Andrew Chesterman emphasized that the transformation would give residents more flexibility in how they engage with the Council, even outside of traditional business hours.
This shift is crucial in creating a more efficient and customer-friendly Council.
The program also supports the Council’s ongoing vision to become a modern, effective organisation, providing seamless digital services to the community.
Why it Matters?
This digital transformation is key to making Council services more accessible, user-friendly, and efficient.
As Mayor Jos Mitchell stated, “We live in a digital age, and our community and customers quite rightly expect their council to provide a contemporary, digital-based experience that fits in with their busy lives.”
Andrew Chesterman added that the integration of the OneCouncil platform will not only enhance customer experience but also improve internal operations through greater automation and data-driven decision-making.
The Council’s ability to operate efficiently while meeting the evolving needs of its 163,732 residents is at the core of this transformation.
By the Numbers
- $45 million investment over 4-7 years
- $4.8 million allocated for FY 2023-2024
- $6 million earmarked for FY 2024-2025
- Over 100 Council venues included in the Bookable Spaces system
- 163,732 local residents to benefit from the new systems
- 1,100 Council employees to benefit from more efficient operations
- $3 billion in Council assets to be managed through enhanced digital systems
Zoom In
At the heart of this transformation is TechnologyOne’s OneCouncil platform, which integrates core business systems like finance, rateable properties, and customer service requests into a single, cloud-based platform accessible anytime from a web browser.
The Council is also implementing TechnologyOne’s Digital Experience Platform (DxP LG), which will provide residents with a seamless, 24/7 online experience.
The Bookable Spaces system, launching in September 2024, will allow residents to easily book Council venues online, while the Request Management system will streamline how both customers and employees handle service requests.
Additionally, TechnologyOne’s Enterprise Asset Management system will support the oversight of the Council’s $3 billion in assets, ensuring better management of capital works projects from inception to completion.
Zoom Out
Redland City Council’s Digital Transformation Program aligns with its broader Corporate Plan, which sets a vision for becoming a more efficient, modern organisation.
By adopting cutting-edge digital solutions, the Council is better positioned to meet the growing demands of a digital-first world.
The transformation is not only about improving the resident experience but also about equipping the Council with future-ready infrastructure that enhances service delivery across the board.
As CEO Andrew Chesterman noted, “Our digital transformation program is about creating efficiencies in how Council operates and improving interactions with our customers. Our services will become more accessible, user-friendly, and customer-focused for our community and our people.”
Local Impact
The impact on the local community is substantial. Residents will benefit from easier access to Council services, including online bookings for venues, parks, and other community spaces. The system will allow residents to interact with the Council 24/7, improving flexibility and convenience.
Real-time tracking of service requests will further enhance the customer experience, while Council employees will benefit from more streamlined and efficient operations, enabling them to deliver better services.
The digital improvements will also ensure that the Council’s critical data is securely housed in an Australian-based data centre, improving both cybersecurity and data management.
What to look for next
The Bookable Spaces system is expected to go live in September 2024, followed by the rollout of the Request Management system and the Supply Chain and Contracts project.
These new systems will further enhance both resident and employee experiences by offering more efficient, accessible, and user-friendly services.
The Council will continue to provide updates as the program progresses, ensuring a smooth transition to new services and further modernising its operations over the next several years.
By partnering with TechnologyOne, Redland City Council is on track to become a leader in providing innovative, customer-focused digital services that meet the needs of a modern community.
