Redland City Council has taken a major step forward in its Digital Transformation Program with a significant investment of $4.8 million from the 2023/24 budget. This move demonstrates the council’s commitment to modernising its operations and improving its constituents’ services.
The Digital Transformation Program, expected to span four to seven years, has been identified as a crucial project in the council’s corporate plan. Mayor Karen Williams emphasised the program’s multifaceted objectives, including streamlining council processes, strengthening cyber protection systems, and enhancing customer interaction.
Mayor Williams highlighted the importance of the allocated funding in driving efficiencies throughout the organisation, resulting in cost savings and more effective service delivery to the community. By leveraging new technological methods, the council aims to improve customer experiences, making them more convenient, user-friendly, and economically viable for all parties involved.
The increasingly complex landscape of cyber threats faced by businesses and governments was also acknowledged. Mayor Williams emphasised the paramount responsibility of protecting the private data entrusted to the council. Safeguarding the software that manages day-to-day activities is essential to preserving the integrity of the data necessary for delivering community services.
The investment in the Digital Transformation Program marks a significant milestone in the council’s commitment to serving the Redlands Coast community. By embracing digital advancements and implementing robust cybersecurity measures, the council is poised to enhance operational efficiency, protect sensitive information, and provide improved services to its constituents.
