What’s happening?
Qantas revealed a major data breach after cyber criminals accessed a third-party platform used by one of its contact centres. The unusual activity was detected on Monday, leading to swift action to contain the breach and secure customer information.
Why it matters?
The compromised data includes customers’ names, emails, phone numbers, birth dates, and Frequent Flyer numbers, which could be used for scams or identity theft. However, no credit card, passport, or personal financial data was at risk. Vanessa Hudson reassured customers:
“We are contacting our customers today and our focus is on providing them with the necessary support.”
Local Impact
Australians across the country who have records on the breached platform could be affected. Qantas is proactively reaching out to impacted customers with tailored advice and support through dedicated phone lines and online resources.
By the Numbers
-
6 million: Potentially affected customer records.
-
0: Compromised Frequent Flyer passwords, PINs, or login details.
-
3: Government agencies notified: Australian Cyber Security Centre, Office of the Australian Information Commissioner, and Australian Federal Police.
Zoom In
Qantas has enforced additional security measures and continues to work alongside government agencies and independent cybersecurity experts. The airline has committed to ongoing investigation efforts and promises transparency.
Zoom Out
This breach underscores growing concerns over third-party vulnerabilities, as companies increasingly rely on external platforms to manage customer service. Cyberattacks targeting these systems are on the rise, challenging companies’ ability to protect sensitive data.
What to Look For Next?
Redlands residents have reportedly received emails from Qantas notifying them they’ve been directly affected. Impacted customers should look out for further communication from Qantas, which will share updates on its website and social media as more information becomes available.
